We Offer Solutions
Selecting and investing in a new appliance or electronics component, and then bringing that piece into your home is an important decision. An important decision that it might be nice to have some guidance in making. Here at Vann's, we may stock our warehouses and fill our showrooms with appliances and audio and video electronics, but what we really sell are solutions. And "solutions" is really just another way of saying "customer service". But "customer service" can be a pretty vague term.
Common sense says that customers are a business's foundation. But apparently common sense isn't as common as it once was. Companies seem to be so focused on the bottom line that they forget what's really holding them up — their customers and their relationships with their customers. This has been especially true with Internet marketing, where customers aren't thought of so much as people, but as a customer code or phone number. Welcome to Vanns.com, where we understand that there's a real live person behind that voice on the telephone or sending in that Internet order. We know because we have real, live people at our end of the phone line or the Ethernet cable, providing the information, knowledge and resources you need to make a confident and appropriate on-line purchase.
Customer service isn't just about being polite. It's also about carrying the products that meet your needs, at a competitive price, and being able to help you choose the correct product for each specific situation. So, we don't just hire friendly people. We employ knowledgeable professionals and give them the training they need to become product experts. In fact, our salespeople spend the equivalent of one month training each year so that you can have confidence that you'll be choosing the right product.
And the products, well, you'll be hard pressed to find a better selection of trusted brand-name electronics and appliances anywhere on the Internet. And, being an authorized dealer, we have the confidence of the manufacturers to handle and distribute their products. Also, if we don't carry the product that's right for you, then we'll be more than happy to guide you in the right direction.
"Solutions" isn't our official motto, and we don't put it at the top of our letterhead. Why? Because at Vann's, providing home electronics and appliance solutions is what we DO every day.
Why shop Vanns.com?
- Authorized Internet dealer
- No sales tax (*excludes Kentucky, Nevada and Indiana)
- Over 40 years of customer service excellence
- Quality name brand products
- Trained, knowledgeable professional representatives
- Multiple shipping options including overnight delivery if ordered by 1:00 PM
- Order confirmation, order approval confirmation and shipment notification with tracking information
- Real time inventory status
- Hassle free returns and exchanges
- Multiple payment options including all major credit cards