Return Policy: Updated February 16, 2009
Due to delays in the printing of our invoices, some differences may exist in our policies from time to time. Always refer to this online version of our policy for the most recent update.
Within 30 days of receipt of this shipment, you may return:
- For money back or exchange, any new, unopened product. This does not include items purchased from the Clearance Center - Please see below for details on Clearance Center Items.
Within 15 days of receipt of this shipment, you may return:
- For money back or exchange, any product in its original condition and packaging, excluding opened CD, DVD, VHS tape, or software. This does not include items purchased from the Clearance Center - Please see below for details on Clearance Center Items.
Within 7 days of receipt of this shipment, you may return:
- For money back, any item purchased from the Clearance Center.
We will issue a full refund or exchange of items that meet the above conditions. Shipping costs can only be refunded if the return is a result of our error. Opened items returned after the 15-day period are subject to a minimum 20% restock fee to increase after 30 days. Unopened items returned after the corresponding 30 day period are also subject to a minimum 20% restock fee. Restocking fees can be increased in instances where there is excessive wear & tear, damaged packaging or if the item is over the corresponding return period.
All returned products must have a Return Merchandise Authorization Number (RMA#). Please apply for an RMA# by calling 800-769-5668 or contacting us through our help page. Please have a copy of your receipt in-hand when calling and we will do our best to accommodate you.
Any product returned without an RMA, with missing or damaged original contents, opened software, or false claims or damage or working condition will be assessed a minimum 20% restocking fee.
Certain items are Factory Service Only and cannot be returned to Vanns.com per the manufacturer. Please consult the product packaging or a Vanns.com Customer Service Representative for further information. For a current list of the products that are Factory Service Only, please contact a Vanns.com Customer Service Representative at 1-800-769-5668.
Refusing A Package
If you should place an order with Vann's and then refuse a package for any reason other than damage to the merchandise in the box, please know that you will receive a refund for the amount of your original transaction less any shipping charges Vann's incurred in getting the package to you originally as well as the cost of the return shipping.
Packaging A Return
After receiving an RMA#, you have 7 days within which to have the item shipped and/or postmarked for return (actual shipping time will not count against your Return Time Period). If your return is not sent out within that period of time, Vanns.com reserves the right to assess a restocking fee or refuse return of the product.
- Please Write RMA# on shipping label provided with your order. (Please Do Not Write On The Box!).
- Pack the product in its original packaging with all original contents.
- For your protection, we recommend you insure your shipment.
- Your return will not be accepted without the RMA# clearly marked on the shipping label.
Our Address To Return Packages:
Vann's Inc.
Returns Department
3623 Brooks St.
Missoula, MT
59801
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